Privacy Policy

Last Updated: February 2, 2026

Total Appliance Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.totalappliancesolutions.com, use our services, or communicate with us via SMS/text messaging.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Schedule a service or consultation.

  • Contact us via phone, email, or our website contact forms.

  • Opt-in to receive SMS notifications.

The types of information we may collect include:

  • Personal details: Name, address, email address.

  • Contact information: Phone number (mobile/landline).

  • Service details: Information regarding your appliance repair needs (e.g., appliance type, brand, issue description).

2. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm service appointments for appliance repair and maintenance.

  • Communicate with you regarding the status of your repair or service request.

  • Send appointment reminders and technician arrival updates via SMS (if opted in).

  • Respond to your inquiries and provide customer support.

  • Improve our services and website functionality.

3. No Sharing of Mobile Information (10DLC Requirement)

We value your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information or phone numbers to unauthorized third parties. We may only share information with third-party service providers (such as dispatch software) solely for the purpose of facilitating our direct service to you, and never for their own marketing purposes.

4. SMS Communication and Opt-Out

By providing your phone number and opting in, you consent to receive text messages from Total Appliance Solutions regarding your service requests, appointment reminders, and updates.

  • Opt-Out: You can opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us.

  • Help: For assistance, you can reply HELP or contact our office directly.

  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute data security.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Total Appliance Solutions Phone: (718) 200-8153 Address: 7202 Fort Hamilton Pkwy, Brooklyn, NY 11228 Website: www.totalappliancesolutions.com